Resources &

Tutorials

At Vizual Edge, we're here to guide you every step of the way.

welcome to

the edge trainer

We’re glad you’ve decided to train your vision with Vizual Edge. Often overlooked in training regimens, vision training can provide the competitive edge you need to elevate your game. Enhanced visual skills improves athletes’ awareness, reaction time, visual memory, and confidence. Follow the instructions below to get started with the Edge Trainer and in no time at all, you’ll be amazed at what you see!
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getting started with

the edge trainer

Watch these two videos to help get you started. Once logged in to the Edge Trainer, follow the instructions to calibrate your Device Profile. It's important to calibrate your device in order for the Edge Trainer to adapt to whatever screen size you may use.

POPULAR

SUPPORT ARTICLES

Take a look & download these useful support articles to help guide you on your Vizual Edge journey.

Check out our support videos to help guide you along the way.

informational

videos

For all those questions you may have about Vizual Edge.

Frequently Asked

Questions

What is the normal training procedure?
Typically, training procedures take ~15 minutes to complete in one sitting. Users have three types of training modes to choose from (My Plan, Open Gym, and Game Day). The core of the Vizual Edge program is 'My Plan' which should consistently be completed 3x each week. Open Gym and Game Day modes are great for extra practice and warming up your eyes!
How long does a session last?
An average session lasts 15 minutes. Most athletes train for 15-20 minutes at least 3 times per week.
What size monitor/screen is required?
Computers: Minimum screen size is 12 inches, up to a maximum of 27 inches (diagonal measure).

Tablets/Mobile Devices: The smallest screen currently supported is an Apple iPad 1 which is 1024 x 768 px (or 768 x 1024 px if rotated).

The Edge Trainer program is NOT compatible on cellphone screens (too small of a screen!)
What is the optimal viewing distance from the monitor/screen?
Train as if you were working on your device as normal (approx. 18 to 24 inches is the best range). 
Should I wear my glasses or contacts when I evaluate and train?
It is essential that the athlete wear proper vision correction and have their eyesight checked/corrected before using the product. If you wear contacts, bifocals or readers and wear them while you compete, you should wear them underneath your Vizual Edge 3D glasses. On rare occasions, individuals may find the training easier without the need for their prescriptions. 
What if I've had laser eye surgery?
That’s ok! You can still train and perfect your visual skills with the Edge Trainer. Please note that some/all of the 3D exercises may be unusable depending on the severity of your eye condition and lasik surgery. 
What if I use bifocals?
Use the portion of the bifocal that you would normally use to when viewing the computer screen, specialty glasses that have been prescribed for computer viewing distance will work as well 
The system says 'No Credits Remaining' but I know I still have an active subscription, what do I do?
This is likely because you have completed your 6-week My Plan and are due for a new evaluation! To confirm this, click on your STATS tab on the left, then 'Progress' and confirm that all 6 weeks contain green circles with checkmarks in them. If all 6 weeks are showing this, head to your dashboard and complete a new evaluation.

If you do not see all 6 weeks with green circles filled, then your subscription has likely expired. Please contact support@vizualedge.com for additional insight.
Which training mode should I focus on?
The Edge Trainer program offers three unique modes to help enhance your game; My Plan, Open Gym, and Game Day.

My Plan - The core of the Vizual Edge program, customized specifically to you and should be consistently completed 3x each week (~15 minutes each session). The My Plan is broken into 6-week cycles throughout the duration of your subscription length.
Open Gym - Don't want to stick to the recommended plan? Try Open-Gym Mode which will allow you to freely exercise and train outside your recommended plan.
Game Day - Need to get ready for the big game or just want to warmup? Try our recommended 8-minute Game Day mode to get your eyes ready to go when you need it most!

Learn more about training modes here.
When can I expect to notice improvements in my athletic performance?
Typically, an athlete will notice an initial improvement in their ability to “see” the ball, puck, or field after 2 – 4 weeks of training*. However, every individual is different and depending on your starting place, it may take significantly longer to see results. 

*With consistent use (following My Plan 3x each week)
What are the red and blue glasses for?
The glasses allow you to experience 3D perception and our 3D glasses are unique to our system. They are required for the Alignment, Depth Perception, Convergence and Divergence exercises in both Evaluation and Training. They are not used for the Contrast, Recognition, Tracking or Pursuits exercises. Regular 3D glasses are NOT compatible with the Vizual Edge program.
Can any red and blue 3D glasses be used?
Glasses from other manufacturers may not be color compatible for vision training with the Edge Trainer. Polarized glasses cannot be used. To purchase a new pair of Vizual Edge 3D glasses, click here.
Can I train during my season?
Yes. Our experiences with professional sports teams have shown that vision training is effective in and out of season. We strongly recommend utilizing Open Gym and Game Day modes to warm up before practicing/playing.
Will this training affect my ability to read?
This type of vision training was originally developed for children with reading disorders. Since similar visual skills are used for both sports and reading, there is frequently a crossover benefit.
Will training reduce the need for the use of glasses or contact lenses?
This type of training will not improve your visual acuity or remove the need for contact lenses or glasses.
What is the ideal setting to do my evaluation and training?
Ideally, the Edge Trainer program is completed in a dim to normally-lit room with minimal glare on the screen. Do not complete this program in a pitch-black setting.
How long do the 3D glasses take to arrive after my purchase?
Glasses are typically shipped and sent out the day that they are ordered, either individually or part of a subscription plan. US-based shipments typically arrive in 3-5 business days, Mexico/Canada orders in 1-3 weeks and 2-4 weeks for everywhere else. Please note that orders placed over the weekend may take an extra day or two to be shipped out, as well as during US-based holidays. To purchase expedited shipping, please email support@vizualedge.com.
When does my subscription timer begin?
First-time customers: Once you place an order that contains a pair of our 3D glasses, you will be sent your onboarding information and tracking details. Assuming you do not attempt to begin a training/evaluation session (i.e. the red timer at the top does not show), your subscription timer will not begin. The 3D glasses are required in order to complete the baseline test and if you attempt to start the test or a training exercises without the glasses, then your subscription timer will begin on that day.

Returning customers: Your subscription will begin the day that you complete your renewal order.
I've completed my 6-week My Plan, now what? 
Congrats on finishing your current My Plan! Now it's time to complete a new evaluation to see how you you've improved over the last several weeks. Log into your account, select 'Take Evaluation' and you will complete the same assessment you began the program with. This will generate a new 6-week My Plan for you based on your updated assessment scores and will reset your plan to Week 1.

*Assumes subscription is still active.
What is your refund policy?
Please consult our policies surrounding valid refunds here.

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