Effective July 2019
IMPORTANT: PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE ACCESSING THE EDGE TRAINER PLATFORM, AS AFFECTS YOUR LEGAL RIGHTS AND OBLIGATIONS, INCLUDING BUT NOT LIMITED TO WAIVERS OF RIGHTS, LIMITATION OF LIABILITY, AND YOUR INDEMNITY TO US.
The terms of this Refund policy govern the relationship between you (the purchaser of the Software) and Vizual Edge (hereinafter "Vizual Edge" or "us" or "we") regarding your purchase of the Software. Vizual Edge is the party to this Refund Policy, concluded with a specific user, depends on the chosen method of payment. The name and legal address of the company from Vizual Edge which is the party to the Refund Policy will be shown on the checkout page after you choose a payment method. In addition, the name and address of Vizual Edge will be indicated in the receipt provided to the user after payment of the purchase.
Vizual Edge provides you with software that is delivered to you via Internet access only. 3D Glasses are needed for the software and can be purchased through Vizual Edge. You can purchase the following Vizual Edge products: a) subscription, b) sessions, c)3D Glasses.
We will start processing your order after your purchase has been approved. Orders are typically processed instantly (but may take up to 2-5 days) to complete depending on your payment method. Once your order has been processed we will send you a confirmation email (if possible) using the email address provided to us in your personal account or submitted to us.
This confirmation email will serve as your electronic purchase receipt and will contain information about your purchase.
We are attentive to any facts of fraud. We reserve the right to deny access to our servers if we establish the fact of illegal use of our products, or any other action aimed at obtaining the Software which the user is not entitled to claim. Please note that users whose accounts are banned do not have the right to demand the return of purchased Software or any other refund.
We stand behind our Software and your satisfaction with them is important to us. However, because the software is a digital good delivered via the Internet we generally offer no refunds.
We DO honor requests for the refund upon your request on the following reasons:
We can accept and process the refund requests within 90 days after the purchase. No refund requests will be accepted after this period of time.
The following reasons ARE NOT ACCEPTABLE for a refund request:
Refunds from Vizual Edge are performed using the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.
Usually a refund takes 2-10 days but may take up to 45 days for certain payment methods.
Vizual Edge's obligations are subject to existing laws and legal process and Vizual Edge may comply with law enforcement or regulatory requests or requirements notwithstanding any contrary term.
You should accompany all your refund requests with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Refund policy.
If you have any further questions or concerns related to our Refund policy, please feel free to contact our Customer Support at firstname.lastname@example.org for more information.