REFUND POLICY

Effective July 2019

IMPORTANT: PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE ACCESSING THE EDGE TRAINER PLATFORM, AS AFFECTS YOUR LEGAL RIGHTS AND OBLIGATIONS, INCLUDING BUT NOT LIMITED TO WAIVERS OF RIGHTS, LIMITATION OF LIABILITY, AND YOUR INDEMNITY TO US.

The terms of this Refund policy govern the relationship between you (the purchaser of the Software) and Vizual Edge (hereinafter "Vizual Edge" or "us" or "we") regarding your purchase of the Software. Vizual Edge is the party to this Refund Policy, concluded with a specific user, depends on the chosen method of payment. The name and legal address of the company from Vizual Edge which is the party to the Refund Policy will be shown on the checkout page after you choose a payment method. In addition, the name and address of Vizual Edge will be indicated in the receipt provided to the user after payment of the purchase.

Our Products

Vizual Edge provides you with software that is delivered to you via Internet access only. 3D Glasses are needed for the software and can be purchased through Vizual Edge. You can purchase the following Vizual Edge products: a) subscription, b) sessions, c)3D Glasses.

Delivery

We will start processing your order after your purchase has been approved. Orders are typically processed instantly (but may take up to 2-5 days) to complete depending on your payment method. Once your order has been processed we will send you a confirmation email (if possible) using the email address provided to us in your personal account or submitted to us.

This confirmation email will serve as your electronic purchase receipt and will contain information about your purchase.

Fraud Prevention

We are attentive to any facts of fraud. We reserve the right to deny access to our servers if we establish the fact of illegal use of our products, or any other action aimed at obtaining the Software which the user is not entitled to claim. Please note that users whose accounts are banned do not have the right to demand the return of purchased Software or any other refund.

Returns and refunds procedure

We stand behind our Software and your satisfaction with them is important to us. However, because the software is a digital good delivered via the Internet we generally offer no refunds.

We DO honor requests for the refund upon your request on the following reasons:

  • Software Access not received from Vizual Edge. In this case, we recommend contacting our Customer Support at support@vizualedge.com with your payment ID. Claims for non-delivery must be submitted to our Customer Support in writing within 3 business days from the order placing date. Our Customer Support will reach out and verify the non-delivery of the Software. In case the Software access was not given, a refund will be provided or a credit for the Software will be offered.
  • You accidentally made a duplicate purchase. In this case please contact our Customer Support at support@vizualedge.com. A refund will be provided for the duplicate purchase provided it has been made within 10 minutes of the last transaction for the same item as long as this item has not been redeemed/used.
  • 3D Glasses cannot be refunded once shipped due to health and hygiene concerns and the close proximity to the mouth and face of an individual. If 3D Glasses have not yet been shipped, you may contact support@vizualedge.com for a refund and update on your order.

We can accept and process the refund requests within 90 days after the purchase. No refund requests will be accepted after this period of time.

The following reasons ARE NOT ACCEPTABLE for a refund request:

  • A purchased Software, wasn’t compatible with the an existing setup. Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on the incompatibility of our Software with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc.) other than those which are specified as compatible in a description available on the preview page of each one. We don’t guarantee that the Software is fully compatible with any third-party programs and we do not provide support for third-party applications;
  • General statements that are not an actual complaint. For example, "not what I thought", or "I can’t use this". If you do not understand how the Software works, please ask your questions to our Customer Support at support@vizualedge.com. If you still do not understand the nature of the Software you are about to purchase, please do not purchase it. 
  • Failure to take action on your Software if the last one has already been accessed. For example, purchasing the Software, accessing it, but then refusing to use it, with comments such as "I changed my mind", "It is not what I want", etc. is not an acceptable reason for a refund request. Please only purchase if you actually want to use the Software;

Refund Timelines

Refunds from Vizual Edge are performed using the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.
Usually a refund takes 2-10 days but may take up to 45 days for certain payment methods.

Enforcement

Vizual Edge's obligations are subject to existing laws and legal process and Vizual Edge may comply with law enforcement or regulatory requests or requirements notwithstanding any contrary term.

Miscellaneous

You should accompany all your refund requests with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Refund policy.


If you have any further questions or concerns related to our Refund policy, please feel free to contact our Customer Support at support@vizualedge.com for more information.

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